1) What are the Shipping Methods Offered?+
Fridaze ships via USPS and UPS.
At checkout, you will be prompted to choose a method from various shipping selections for your order. Please note, some shipping destinations may offer only one shipping method. Shipping costs are dependent on the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.
We offer Free Shipping for orders over $299; please select the option for Free Shipping (2-7 Business Days) in checkout.
2) When Will Fridaze Ship?+
In-stock items will ship out within 2-3 business days after the order is received by our team. Orders are shipped out on business days, Monday-Friday, excluding predetermined holidays.
3) How do I Track my Order?+
Once your order has shipped, you will receive a confirmation to the email address provided at checkout with the tracking information. Please allow for several hours for the item to be traceable.
If you have any issues with the tracking, feel free to contact us.
4) Where Does Fridaze Ship From?+
We ship from the San Francisco Bay Area. All shipping costs are additional to the order price and not applicable to discounts.
5) What is the Delivery Time?+
The delivery time will depend on the shipping method selected and the distance from our warehouse located in the San Francisco Bay Area.
Please contact us if you have any questions.
Returns & Exchanges
This policy is for online retail customers only and not intended for wholesale returns. If you are a wholesaler, please see the Wholesale FAQ.
Returns and Exchanges Policy:+
The Return and Exchange Policy described below applies only to online purchases made through www.fridazeclothing.com and www.shopfridaze.com. Please do not return items purchased through any independent specialty retailer or an independent website. We suggest contacting the original store or website where the garment was purchased from.
If you are not happy with your online Fridaze purchase from www.fridazeclothing.com and www.shopfridaze.com for any reason we will gladly accept returns of merchandise that are in its original condition and with tags, unworn and unwashed within 30 days of the original purchase. No returns will be accepted if an item has been washed and/or worn. If 30 days have passed since your purchase we, unfortunately, cannot accept your refund or exchange request.
How Can I Submit a Request to Return or Exchange?+
If you wish to submit a Return Authorization request, please fill out the Return/Exchange form. If you would like to exchange, please also include the item information you would like to exchange to. We will respond within two to three business days.
If the return is within the 30 days of the original purchase and is still in the original condition, we will provide a return label.
What Happens After I Return/Exchange?+
Once your return is delivered to us, our team will process the return and contact you if there are any questions. For returns, the purchase price of the merchandise will be credited back to your original method of payment. We will deduct the original and return shipping cost from your credit upon receipt and inspection of the return. For exchanges, any additional charges will be billed to the same method of payment.
If you need further help in your exchange or return, please contact us.