Wholesale Terms and Conditions
Order Policy+
Orders must be composed of a size run containing 3 or more pieces. Orders consisting of single items without an accompanying size run of 3 or more pieces will not be processed.
All orders submitted will require a signature on the original order to confirm that the order is correct. This is to ensure there were no data entries made on our end. Signatures or written agreements may also be required to confirm any changes to original orders or account terms.
Orders will not be processed without a confirmation signature or agreement in writing to confirm the changes made to the original or updated order.
Terms Policy+
As all orders are hand-cut and made to order, a valid credit card (Visa, MasterCard, or American Express) is required at the time the order is placed.
Net 30 terms will be only granted after submission and review of credit sheet. After approval of Net 30 terms, the first order must continue as Credit Card terms.
Rising Phoenix Inc. (dba Fridaze) will not charge the card until receiving authorization to do so at the time of shipping.
Order Changes/Cancellation Policy+
Any request to update or cancel order or specific items must be made within 5 business days from order date. These requests must be made by phone, email, or fax. We are a made-to-order company and send our orders to the factory weekly.
Returns & Exchanges Policy+
No returns or exchanges on custom made orders or samples. We cannot be responsible for buying decisions and do not accept return requests due to color and style combinations chosen by the buyers.
We will only honor returns and exchanges for quality control issues. Return requests due to quality control issues must be made within 7 days of receipt of orders. Please see below on how to submit a return request.
Placing an Order
How Can I Carry Your Line in My Store?+
We appreciate your interest in carrying our line! We are an exclusive line and work hard to ensure there are no retail conflicts for all our customers. Please contact us through the form on the contact us page so we may discuss this personally with you.
How Can I Order From Your Online Stock?+
See something you need in your store? We’d be more than happy to assist you. Please contact us through the form on the contact us page and we would be happy to discuss this with you.
How Can I Get More Information On Your Wholesale Prices?+
Please contact us through the form on the contact us page and we would be happy to discuss this with you.
Where Can I Get A Copy Of Your Line Sheet And Color Chart?+
Please contact us through the form on the contact us page and we would be happy to discuss this with you.
How Can I See The Fridaze Collection In Person?+
Your local sales representative is happy to assist you! You can find your local sales representative's contact information on our Regional Representatives page. We also attend many of the local shows and the WWIN Show in Las Vegas twice a year! Please contact us through the form on the contact us page and we would be happy to discuss this with you.
What Discounts Do You Offer?+
At this time, we only offer discounts on our Sale page. Please contact us if you would like to purchase any items from this collection.
What Payment Methods Do You Accept?+
We accept all major credit cards: Visa, MasterCard, American Express, and Discover Card and payment through PayPal, Apple Pay, and Samsung Pay through our online store only.
Please contact us if you have any questions.
How Can I Contact You If I Need Assistance Completing My Purchase?+
We apologize for any difficulties. Our Customer Service hours are 9 AM - 5 PM PST Monday-Friday, give us a call at 925-872-1668. We are also available via email at store@fridazeclothing.com. Feel free to fill out the contact us form here.
Shipping
Fridaze ships via UPS Ground. Please contact us if you would like to provide your own courier account or request expedited shipping.
Where Does Fridaze Ship From?+
We ship from the San Francisco Bay Area. All shipping costs are additional to the order price and not applicable to discounts. Please contact us if you have any questions.
When Will Fridaze Ship?+
In-stock items from the Wholesale Immediates page will ship out within 2-3 business days after the order is received by our team.
Seasonal Orders placed will ship out by the cancel date of the shipping window provided at the time the order was placed. Please note: shipping windows are not delivery windows.
Orders are shipped out on business days, Monday-Friday, excluding predetermined holidays.
How Do I Track my Order/Check the Status of my Order?+
We would be more than happy to provide an update on the status of your order. Please contact us with your order information and we will let you know the status of your order.
What is the Delivery Time?+:
The delivery time will depend on the shipping method and the distance from our warehouse located in the San Francisco Bay Area. Please contact us if you have any questions.
Returns and Exchanges:
This policy is for Wholesalers only and not intended for online retail returns. If you are a retail customer, please see the Retail Shipping and Returns page.
Returns and Exchanges Policy+:
We will only honor returns and exchanges for quality control issues. The requests due to quality control issues must be made within 7 days of receipt of shipment.
No returns or exchanges on special orders or samples. We cannot be responsible for buying decisions and do not accept return requests due to color and style combinations chosen by the buyers.
How Do I Submit a Return/Exchange Request?+
If you wish to submit a request to exchange or return, please fill out this form. We will respond within two to three business days.